The travel and tourism industry is a colorful circle of cultures, places and experiences. But at its core, it is a human-interest story. Of course, the BBA in Hotel and Tourism Management from Britts Imperial University College UAE (BIUC) is what provides you with the necessary knowledge to manage hotels, plan events, and work through the industry’s complexities. However, the key factor that separates you from the rest of the graduates is the soft skills – the unseen elements that turn you into a great communicator, team player and a critical thinker.
The Magic of Communication
Try to picture an angry man or a woman who came to the hotel hoping to spend the night only to find out that her reservation was cancelled. This cannot be addressed by mere computation of numbers and preparation of balance sheets and statements of profit and loss. You’ll have to listen carefully, make an effort to understand their impatience, and explain the situation to arrive at a resolution. A BBA in Hotel and Tourism Management from BIUC helps you to develop interpersonal skills to establish good working relationship, set customer’s expectations and expectations as well as guarantee a positive ending to a transaction.
The Power of Teamwork
I hope that I have convinced you that teamwork is the key to the success of any hotel, resort or travel agency. Whether you’re communicating with the housekeeping staff or working with tour operators, you will be a member of the great team. Your BBA helps you to appreciate the differences and similarities of a team, how to appoint tasks and how to encourage the team to work towards a common goal.
Conflict Resolution – De-escalation
Lost souls, rude customers, unforeseen mishaps – it is all par for the course. The skills you acquire in conflict resolution are invaluable when you are doing your BBA in Hotel and Tourism Management. You’ll be also able to manage conflicts, deal with difficult people and find a compromise that would be acceptable for all parties.
Flexibility: The Necessity for Achievement
The travel and tourism industry is far from stagnant and is constantly evolving. People change, customers become more demanding, and there are always some occasional occurrences that no one could have foreseen. It is the kind of institution that prepares for change, helps to develop the ability to quickly make decisions, accept changes, and find ways to solve new problems.
Hospitality, at its core, is all about relationships, the cornerstone of which are friendship, loyalty, and trust.
Indeed, the essence of the travel and tourism industry is in the memories that can be made by tourists. The BBA in Hotel and Tourism Management that you pursue emphasizes on the need to develop and maintain good relations. You will learn how to approach and communicate with guests in friendly and professional manner, how to understand their needs and fulfill them beyond their expectations so that guest will only have positive experience at the end.
Soft skills are the strings that hold the beads of a perfect career in the hospitality business. A BBA in Hotel and Tourism Management provides you with a tool set to succeed in the field of business but it is your effective utilization of interpersonal skills that will make you stand out. Therefore, fine-tune your interpersonal communication, group, and case analysis skills – these are your ticket to a successful career in the exciting field of travel and tourism.
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