Welcome to Royal Roads University — where your journey to transformative learning begins.

These Terms and Conditions govern the relationship between the student and Royal Roads University Branch Campus located in Ras Al Khaimah, United Arab Emirates (the “University”). It is important that you make sure that you read and understand all these conditions and confirm that you accept these conditions when you sign this form. The terms and conditions remain the same regardless of changes made to a student’s study program or as originally stated on the Application form.

1.  Admissions and Enrollment

1.1  Application Process:

All applicants must complete and sign the official Admission Application form (with a parent/guardian signature if required). Applications may be submitted online or via email to the admissions office (admissions@royalroads.ae), along with all required supporting documents as outlined in the University’s admissions guidelines. By submitting the application, the applicant confirms they have read and agreed to these Terms and Conditions as well as the policies and procedures published on the University’s website (including Royal Roads University’s official policies).

1.2  Admission Criteria:

Admission to programs is based on the applicant’s ability to meet the formal entry requirements of the chosen program. All applicants are treated fairly and equitably, and each application is assessed against published admission criteria and evaluation processes. Applicants who do not initially meet formal requirements may still be considered under Royal Roads University’s Flexible Admission policy by submitting additional evidence of their skills, experience, or other qualifications to demonstrate suitability. The University will provide counselling wherever required, to ensure applicants understand program requirements and can make informed program selections.

1.3  Evaluation and Decision:

As part of the admissions process, applicants may be required to participate in an evaluation process which can include an admissions interview, meet the desired language proficiency, and submission of work experience documentation (if applicable). Admissions decisions fall into the following categories in line with University policy:

• Unconditional Admission: Granted when an applicant meets all entry requirements for the program.
• Conditional Admission: Granted when an applicant conditionally meets requirements, with certain conditions (such as submission of pending documents, achieving a required language test score, ) to be fulfilled no later than 5 business days before the program start date. These conditions can be met through remedial programs, foundation programs or other such methods as prescribed by the University before the academic session can begin for the student or sometimes remedial sessions can be in conjunction with academic sessions as prescribed in writing to the student to meet the conditions of admission.
• Denial of Admission: If an applicant does not meet program requirements or submits false or misleading information, the application will be The University will provide the applicant with written reasons for any refusal. The decision of the University in admissions matters is final and binding on all applicants.

1.4 Offer Acceptance and Tuition Deposit:

Upon receiving an Offer of Admission (unconditional or conditional), the applicant is required to sign the acceptance portion of the offer letter and pay the required tuition deposit and any applicable visa processing fees. Royal Roads University requires a non-refundable tuition deposit upon acceptance to secure the Student’s seat in the program. This deposit will be credited toward the Student’s tuition fees once the program begins. By accepting the offer and paying the deposit, the applicant’s place in the program is reserved, and the Student becomes liable for the remaining tuition fees as per the payment schedule.

1.5  Confirmation of Admission:

Once the signed acceptance and deposit are received (and any initial conditions are met), the University will issue a Confirmation of Admission or Conditional Admission Letter. For students requiring a UAE student residence visa, the admission remains pending final immigration approval.

Admission is considered fully confirmed when

• the Student has accepted the offer and paid the deposit (and visa fee if applicable), and
• the Student’s UAE study visa is approved by the immigration authorities (for those requiring a student visa).

Students not requiring a visa will have their admission confirmed upon acceptance of the offer and deposit payment.

If a Conditional Admission Letter is issued (pending fulfillment of certain requirements), the Student must satisfy those conditions within the stipulated timeline. Failure to meet outstanding admission conditions may result in deferral or cancellation of admission.

1.6  Fraud and Misrepresentation:

The University reserves the right to verify the authenticity of any documentation submitted. Applicants must provide true, accurate, and complete information in their application. Submission of false statements or documents, or omission of relevant information, will result in immediate and permanent cancellation of admission or registration, without refund. This includes misrepresenting educational history, qualifications, identity, or any material fact. Such applicants may also be subject to further disciplinary action. (Note: If a student’s study permit or visa is denied due to misrepresentation or provision of false information, no refund of fees or deposit will be given.)

2.  Program Delivery and Changes

2.1  Program and Course Offerings:

All programs and courses are delivered under the academic oversight of Royal Roads University and adhere to its quality standards. The University reserves the right to alter the content, schedule, delivery mode, or venue of a program or examination, acting reasonably and with advance notice whenever possible. The primary teaching location for programs is the Ras Al Khaimah campus (as specified in the admission confirmation). However, certain courses or sessions may be delivered at partner university campuses or other instructional sites if necessary to meet program quality requirements. If it becomes necessary to change the designated campus or examination center, students will be given at least 14 days’ notice in writing, except when changes are caused by events beyond the University’s control (force majeure).

2.2  Relocation of Classes:

Should the University determine that relocation of classes to an alternate venue is required (for example, using a partner University’s facilities to accommodate program needs), at least 14 days’ prior notice will be provided to students. Changes in location or mode of delivery will not affect the agreed tuition fees, and students will not be entitled to any refund or fee reduction on the basis of such changes. Such venue adjustments shall not be considered valid grounds for complaint, provided that academic quality and continuity are maintained.

2.3  Program Cancellation or Modification:

The University may cancel or postpone a program start (intake) if minimum enrollment numbers are not met or for other substantial reasons (e.g. regulatory requirements). If The University cancels a program and the student cannot be accommodated in a suitable alternative program or a later intake, all fees paid, including the tuition deposit, will be refunded in full. If the program is rescheduled or an alternative program is offered and the student accepts the change, fees paid will be transferred toward the new program accordingly. The University will provide reasonable notice of program cancellations or major changes. It also reserves the right to withdraw or merge specific courses/modules within a program and will endeavor to provide alternative courses or other remedies to avoid disruption of the student’s study plan.

2.4 Transfer to Other University’s:

Students who wish to transfer from the University to another campus of Royal Roads University or to a different university/college should be aware that transfer is not guaranteed. Any transfer to an overseas campus or partner University is subject to that destination’s admission requirements and visa regulations. The University will support transfer applications with necessary documentation, but the decision to admit a transferring student, recognition of credits, and any additional entry requirements (such as language proficiency tests) are at the discretion of the receiving University. Scholarships or tuition discounts granted at the Ras Al Khaimah campus are not transferable to other campuses or Universitys. If a student transfers, they will be responsible for any difference in tuition fees between the University and the new campus. (Where the University facilitates the transfer and collects fees on behalf of the destination university, those fees will be passed through to the destination as applicable.)

3.  Academic Performance and Integrity

3.1 Academic Progression Requirements:

By enrolling at the University, the Student agrees to participate actively in their studies and complete all required assessments. Progression through the program (advancement to subsequent terms or academic years) is contingent on the Student maintaining satisfactory academic standing and meeting any progression requirements specified for the program. This includes maintaining the required minimum grades in courses and earning required credits, as well as meeting any prerequisite completion requirements for advancement. The University retains final authority on all grading decisions, and grades awarded by the University are conclusive.

3.2  Attendance and Participation:

Regular attendance and participation in classes, lectures, workshops, and other required activities are mandatory. Students are expected to attend at least the minimum attendance level specified for their program (as per the attendance and academic progress related policies of the Ras Al Khaimah campus). If a student’s attendance falls below acceptable levels or they repeatedly fail to engage with their coursework without approved leave, the University may issue warnings and require the student to improve their attendance. Continued poor attendance may result in the student being asked to withdraw or being required to withdraw from the program for non-academic reasons. In such cases of required withdrawal due to insufficient attendance or participation, no refund of paid tuition or deposits will be given (see Section 8 on Refunds). International students should note that UAE immigration regulations also require active enrollment and attendance; prolonged unexplained absences can lead to visa cancellation (see Section 6).

3.3 Academic Integrity:

Royal Roads University maintains high standards of academic integrity and expects students to conduct themselves honestly and ethically in all academic activities. Plagiarism, cheating, and other forms of academic misconduct are strictly prohibited. Plagiarism is defined as the act of presenting the ideas or work of another as one’s own, in any academic submission, without proper acknowledgment. This includes copying or paraphrasing material from any source (including books, articles, the internet, or other students’ work) without appropriate citation. Cheating on examinations or assignments, submitting false or misrepresented information in academic exercises, impersonation, or using unauthorized assistance (such as purchasing papers or having someone else complete coursework) are serious violations. Submission of false or fabricated data, or falsifying one’s identity or credentials in an academic context, are subject to severe penalty.

Students are responsible for familiarizing themselves with the University’s Academic Integrity and Misconduct Policy. Suspected academic misconduct will be investigated under the procedures set by the University. Confirmed cases of academic misconduct may result in consequences ranging from a failing grade on an assignment or course to suspension or expulsion from the program, depending on severity. Academic integrity violations can also impact a student’s academic standing and may be noted on the student’s record. (Note: The use of generative AI tools for coursework must comply with University guidelines and any course-specific policies. Misrepresentation of AI-generated content as one’s own original work falls under academic misconduct.)

3.4  Academic Support and Remediation:

The University is committed to student success. Students who struggle to meet academic requirements should seek assistance early from faculty or student support services. In cases of academic difficulty, the Academic Board or Program Committee of the University may, at its discretion, offer the student remedial support or a suitable alternative program if available, rather than outright withdrawal from studies. Where feasible, academic counselling will be provided to help the student meet minimum requirements. However, if a student consistently fails to meet academic standards or fulfill program requirements, the University reserves the right to require the student to withdraw from the program.

3.5  Re-assessment and Repeat Policy:

Students are expected to submit all coursework and attempt all exams/assessments on the scheduled dates. If a student fails a course, misses an exam without valid authorization, or does not submit required work by the deadline, the following apply:

• The student may be offered a second attempt (re-assessment or “re-sit” as the case may be) for the failed or missed assessment, if permitted by the program An administrative fee as per Clause 13 – Schedule of Charges (Administrative Fees) will be charged per module for each approved re-assessment attempt. This fee must be paid prior to the re-assessment deadline and is non-refundable.
• If the student passes the re-assessment, the maximum grade achievable may be capped according to academic policy (if applicable). If the student fails the re-assessment or misses it, they may be required to repeat the course/module.
• When repeating a course or taking a substitute course (with approval) to compensate for a failure, the student will be charged tuition fees for that course at the current rate per credit/module at the time of enrollment in the repeat, regardless of the original intake’s fee, in accordance with university policy.
• Students who take an approved leave of absence or who interrupt their studies (with permission) and later return will be subject to the most up-to-date tuition fees for any remaining courses at the time of A student shall not suspend or defer studies without explicit written approval from the University.

3.6 Maximum Program Duration:

The student is expected to complete the program within the standard duration (as specified for their program of study). If a student does not complete all coursework, exams, or other requirements within the maximum allowable time frame (including resist or repeats), the student’s registration may be terminated. In such cases, the student may be deregistered or their admission cancelled upon the lapse of the program duration. A student whose enrollment is terminated for non-completion must reapply if they wish to resume studies, subject to admission requirements at that time.

4.  Student Conduct and Discipline

4.1 Code of Conduct:

By enrolling at the University, students agree to abide by all University and campus rules, regulations, and policies concerning student behavior and conduct, as published in the Student Handbook, University Calendar, or announced by the University from time to time. Students are expected to uphold standards of integrity, respect, and responsibility befitting an academic community. This includes obeying all applicable laws of the UAE and regulations of the campus. Any form of misconduct, whether academic or non-academic, that contravenes University policy or local law may result in disciplinary action.

4.2 General Behavior Expectations:

On campus, students must carry their official Student Identification Card at all times and present it upon request. Students are required to notify the University within 7 days in writing of any change in their contact information (address, phone number, email, etc.), to ensure records are up to date. Students are responsible for reading all official announcements and communications from the University; lack of awareness of posted information will not be accepted as an excuse for non- compliance. The campus is a professional learning environment – students are expected to dress modestly and in a manner that is culturally sensitive. Attire with offensive slogans or graphics, or excessively revealing clothing, is not permitted on campus. Students must also adhere to any safety and health regulations implemented by the University.

4.3 Prohibited Conduct:

The following behaviors are strictly prohibited and may result in disciplinary action, including suspension or expulsion from the University:

• Harassment, Bullying, or Hazing: Any form of bullying, harassment, or ragging/hazing of fellow students, whether physical, verbal, online (cyber-bullying), or psychological, is Students found guilty of engaging in or encouraging bullying will face punishment under University regulations and may also be subject to penalties under UAE law.
• Discrimination and Hate Speech: Discrimination or derogatory behaviour toward any individual or group on the basis of nationality, gender, religion, ethnicity, disability, or any other protected characteristic is not The University aligns with Royal Roads University’s commitment to human rights and respectful campus environment.
• Violence or Threats: Acts of violence or threats of violence on campus are grounds for immediate This includes fighting, assault, or any conduct that endangers the safety of others.
• Drug and Alcohol Abuse: The use, possession, or distribution of illegal drugs on campus or at university-sponsored events is strictly Arriving on campus under the influence of drugs or alcohol or engaging in the consumption of alcohol on campus outside of approved events, constitutes misconduct. A student found using or possessing controlled substances, or abusing alcohol, will face disciplinary action up to expulsion in line with local laws (which can involve severe legal penalties).
• Property Damage and Theft: Students must respect campus property and the property of others. Vandalism, graffiti, theft, or willful damage to University facilities, equipment, or another person’s belongings is Students may be held financially liable for any damage or loss they cause and may face additional sanctions. The student is liable for any breakages or damage caused to the premises, housing, furniture, or equipment.
• Indecent or Inappropriate Behavior: Any behavior that is disorderly, lewd, or indecent, including verbal abuse or harassment of staff, faculty, or other students, is The University also will not tolerate any conduct that is deemed to bring disrepute to The University or the BIG Education Group or that disrupts the learning environment.

4.4 Disciplinary Procedures:

In responding to allegations of misconduct, the University will generally follow a fair process: the student will be informed in writing of the allegations and given an opportunity to respond or be heard, in accordance with university disciplinary procedures. For serious allegations, a disciplinary committee or administrator will review the case. The University may impose interim measures (such as campus access restrictions) if needed for safety. Outcomes of a disciplinary process will be communicated in writing and the student has the right to an internal appeal of a disciplinary decision, as per applicable procedures. This process of notice, opportunity to respond, and appeal will typically occur before any permanent expulsion or termination of studies is finalized, except in extreme cases requiring immediate action.

4.5 Sanctions:

If a student is found to have committed a serious or repeated breach of conduct, the University reserves the right to impose appropriate sanctions. Sanctions may include but are not limited to, a written warning, probationary status, restitution for damages, fines or penalties, suspension from classes or activities, temporary or permanent exclusion (expulsion) from the program, and/or termination of the student’s UAE residence visa. The University may also report certain offenses to law enforcement or regulatory authorities if required by law (for example, drug offenses or other criminal acts). In cases of expulsion or required withdrawal for disciplinary reasons, the student will receive no refund of tuition or other fees for the current academic term, and any deposits will be forfeited. Additionally, if expulsion occurs, The University’s sponsorship of the student’s visa will be withdrawn (see Section 6.5 on visa cancellation). Lesser infractions may result in lesser penalties at the University’s discretion; for example, the University may impose a reasonable fine or penalty for violations of health and safety rules or other policies as an alternative to harsher sanctions.

4.6 Immediate Dismissal for Gross Misconduct:

The University retains the right to require a student’s immediate withdrawal from a program (or removal from campus) in the event of gross misconduct or behavior that presents a serious threat to the student or others, or to the integrity of the University. Examples of grounds for immediate expulsion include, but are not limited to, committing a crime on campus; endangering the safety of the community; or acting with malicious intent to harm the reputation or operations of the University. If a student engages in defamation of the University or its personnel, significantly disrupts University operations, or participates in illegal activities, the University may immediately terminate the student’s enrollment and student visa sponsorship without prior notice. Similarly, any conduct that is found to violate UAE law may result in immediate expulsion and referral to authorities. No refunds will be issued in such scenarios (aside from any required by law).

4.7  Conduct Outside Campus and Legal Compliance:

Students are expected to uphold these standards off-campus as well, especially when participating in internships, University activities, or representing the University in any capacity. The University is not responsible for a student’s behaviour outside the campus; however, if a student’s off-campus conduct (including online activity) negatively impacts The University community or violates the law, the University reserves the right to take disciplinary action. The student acknowledges that they will be personally responsible for any legal consequences of their actions outside the campus and cannot hold the University liable for those actions.

4.8  Welfare and Health Disclosures:

It is important that the University be made aware of any serious health condition, disability, or learning need that may require accommodation or support. The University is committed to providing reasonable accommodation through its Accessibility Services and other support, in accordance with Canadian and UAE laws. If a student has a pre-existing medical or psychological condition that could affect their studies or well-being on campus, they are strongly encouraged to disclose this to the admissions or student services office at the time of application so that the University can assess its ability to support the student or make necessary arrangements. Failure to disclose a significant condition at the time of application may not result in automatic expulsion; however, undisclosed conditions that require support beyond the University’s capacity may need to be addressed by requiring the student to seek appropriate external medical care or, in rare cases, temporarily withdraw until fit to continue (with no refund of fees for the term if withdrawal is after the refund period). The University will not dismiss a student solely due to a disclosed disability or health condition; any decision regarding a student’s continuation will be made with regard to the student’s safety, academic progress, and the University’s ability to reasonably accommodate the student’s needs.

(Note: All students must undergo a UAE government-required medical examination as part of the visa process. If a student fails to meet the UAE residency health requirements – for example, testing positive for certain communicable diseases as per UAE immigration rules – the student may be unable to remain in the country on a student visa. In such cases, the student may need to withdraw and return to their home country, as detailed in Section c.c.)

5. Student Services and Health Insurance

5.1 Access to Student Services:

All active students (defined as those currently enrolled in at least one for-credit course or within an active term of a program) are entitled to access the student services provided by the University and Royal Roads University. These services include, but are not limited to, library access, academic support, career services, counselling (if available), and student recreation facilities. Each student will be issued a Student Identification Card which serves as proof of active student status and may be required to access certain services. Access to student services generally becomes available up to 30 days before a program’s start date and continues until approximately 30 days after completion of the program or the last course.

If a student takes an approved leave of absence or there is a gap of 90 days or more between the end of one course and the start of the next (in the case of non-cohort course-based programs), access to most student services is temporarily suspended during the inactive period. (Exceptions may apply for certain essential services such as Financial Aid and Awards, Accessibility Services for students with disabilities, and Career Enhancement services, which remain available to students on a leave.) Library borrowing privileges and other campus services may be paused while a student is not actively enrolled. The Student ID card is also deactivated during periods of inactivity and will be reactivated when the student returns to active study (typically resuming access 30 days prior to the start of the next course or term).

5.2  Student Healthcare Requirements:

All students are required to have basic health insurance coverage throughout their studies. For students studying at the Ras Al Khaimah campus, health insurance coverage is mandatory under UAE law. The University facilitates medical insurance for international students in the UAE as part of the student visa process. The student visa package includes medical insurance providing basic health coverage in the UAE. Local students who are already covered under a UAE health insurance plan must provide proof of coverage; otherwise, they must join the University’s student insurance plan. Students are responsible for maintaining their health insurance and abiding by any health insurance enrollment procedures required. Lack of valid health insurance may result in the student being ineligible to continue studies until coverage is obtained (as healthcare coverage is a legal requirement for residency in the UAE).

5.3  Medical Leave and Emergencies:

If a student experiences a medical emergency or serious health issue that impacts their studies, they should inform the Student Affairs office as soon as possible. The University will provide guidance on taking a medical leave or other accommodations as needed. No tuition refunds are provided for short-term absences due to illness or injury, as per Section 8. However, if a student must withdraw from a program due to serious illness or personal emergency, they may be eligible for a partial refund or a non-refundable credit on compassionate grounds (see Section 8.5). Students are strongly encouraged to obtain private insurance or travel insurance (if applicable) that covers tuition loss or trip interruption in cases of medical emergencies, as the University does not automatically refund fees in such circumstances.

5.4  Campus Health Services:

The University may offer basic first aid through campus facilities, but it does not operate a full clinic on campus. In case of a medical incident on campus, first aid will be administered and, if necessary, emergency medical services will be contacted. By enrolling, students (and their parents/guardians as applicable) agree that the University may arrange for emergency medical care, including first aid or transportation to a hospital, on the student’s behalf if required. The University will take utmost care in such situations, but it is understood that the University is not liable for any costs or outcomes of such medical treatment (the student’s health insurance is expected to cover medical costs). Students with known allergies or medical conditions should notify the University and provide any emergency instructions. The University can assist students in connecting with local healthcare providers, including mental health counselors, but the cost of any medical consultation or treatment is the student’s responsibility unless otherwise stated.

6.  Student Visa and Immigration

(The following provisions apply to international and non-resident students who are sponsored by the University for a UAE student residence visa. These are specific to the UAE legal requirements and do not apply to domestic students who do not require visa sponsorship.)

6.1 Visa Application and Issuance:

The University offers visa sponsorship services for students enrolled in academic programs, requiring a UAE student residence visa. A student visa is typically issued for a duration of 12 months at a time. Students in multi-year programs will need to renew their visa each year (see 6.3 below). The visa application process can take up to 60 days and involves security and background checks by UAE government authorities. Students are advised to submit all required visa documentation and fees as early as possible to allow sufficient processing time.

To initiate the visa process, the student must provide all documents listed in the Visa Application Guidelines (e.g. passport copies, passport photos, prior educational certificates, medical test results as needed) and pay the Student Visa processing fee of USD $1,100 (AED 4,100). This fee covers the UAE entry permit, visa stamping, the compulsory medical examination in UAE, basic medical insurance for one year, and the Emirates ID card issuance. The visa fee must be paid at the time of admission acceptance along with the tuition deposit. Visa fees are non-refundable once the visa application has been submitted on the student’s behalf. This remains true even if the entry permit is issued but not used by the student to enter the country – no portion of visa fees will be refunded for unused visas (with the sole exception of visa rejection as per section 8.4).

6.2 Visa Sponsorship Conditions:

By accepting the University’s sponsorship for a student visa, the student agrees to abide by all immigration regulations of the UAE. The student visa allows the student to reside in the UAE for study purposes only; it does not permit employment (except in strict accordance with internship/work permissions, see Section 7). The student must be enrolled full-time (or as approved) at the University and maintain satisfactory attendance and academic progress to remain eligible for visa sponsorship. The University, as the sponsor, holds the right to cancel the student’s visa sponsorship if the student violates University policies or UAE laws, or if the student is dismissed or withdraws from the program (details in 6.5 below). The student must not overstay the visa or remain in the UAE in between academic terms without valid status. The Emirates ID card (the national identity card) which is issued as part of the visa process must be obtained by the student when ready, and students should keep a copy of it. Students should be aware that visa renewals or cancellations cannot be processed without the Emirates ID card; if the card is lost, the student must obtain a “Person Search Certificate” from the UAE authorities to confirm their identity. The University cannot issue certain documents like No Objection Certificates (NOCs) for employment or other purposes until the valid Emirates ID is submitted by the Student.

6.3  Visa Renewal:

If the student’s program of study extends beyond the current visa expiration (typically one year), the student is responsible for renewing the student residence visa annually. Visa renewals must be initiated at least 4–6 weeks before expiry. The student must remain in good standing (academically and financially) for the visa to be renewed. A student visa will not be renewed if the student has any outstanding tuition or fee balance; all dues must be cleared prior to renewal processing. If a delay in fee payment causes the visa to lapse, any overstay fines levied by immigration authorities will be the student’s responsibility. The cost for a one-year visa renewal (inclusive of required medical exam, medical insurance renewal, and Emirates ID renewal) is currently USD $1,100 (AED 4,100). The student’s presence in the UAE is required for the renewal process (including attending the visa medical exam and fingerprinting for Emirates ID). If the student fails to submit renewal documents or fees on time, causing the visa to expire, they must either leave the country or face overstay penalties. An expired visa does not automatically cancel, and therefore if not renewing, the student must proceed with formal cancellation (see 6.4).

If a student is not progressing to the next academic year (for example, if they complete their program or stop their studies), the visa will not be renewed. If a student finishes studies earlier than the visa expiry, the visa will be shortened or must be cancelled upon graduation/completion.

6.4  Visa Cancellation (Student-Initiated):

If a student defers studies, takes an extended leave, withdraws from the program, or graduates, the student visa must be cancelled promptly (this is a legal requirement). Students who know they will not be renewing their visa must inform the University’s visa office and apply for visa cancellation immediately after their last enrollment period. Graduating students are likewise required to undergo visa cancellation if they are not continuing to another program. The student must surrender their Emirates ID card and complete any required forms for cancellation. Visa Cancellation Fees are payable by the student at the time of cancellation request. As of this policy, the standard charges are as under:

• AED 1,200 (approx. USD $330) for cancelling an unused entry permit;
• AED 1,500 (USD $410) for in-country cancellation of a residence visa and;
• AED 2,000 (USD $550) for out-of-country cancellation (if the student has left the UAE without cancelling via the University).

These fees are set by government authorities and may change; all charges include any applicable VAT.

The visa cancellation process typically takes 30–60 days from the date the University receives the completed cancellation request form, and all dues are paid.

Important: The University will not process a visa cancellation until all outstanding tuition fees, housing fees, or other charges owed by the student are paid in full, including the payment of the visa cancellation fee itself.

Once a visa is cancelled, the student must leave the UAE or obtain a new visa (for work, etc.) within the grace period allowed by immigration (typically 30 days from cancellation). Overstaying after cancellation is a violation of law – any overstay fines or legal consequences are the sole responsibility of the student.

Students must provide the University with evidence of status change or departure (for example, a passport exit stamp or new visa documentation) immediately after leaving the UAE. Failure to submit proof of exit or status change within the timeframe given by the University may result in a penalty fine of AED 5,000 charged to the student’s account, and the University may take legal action if needed.

If a student fails to cooperate with the visa cancellation process (for example, refuses to apply for visa cancellation or pay fees, or absconds without notice), the University may lodge an absconding report with immigration authorities (see 6.6).

6.5 Visa Cancellation (University-Initiated Disciplinary):

The University reserves the right to unilaterally cancel a student’s visa sponsorship in the event of serious disciplinary issues or violations of policy. If a student is expelled, suspended, or otherwise removed from the University for misconduct (academic or behavioural), The University may initiate visa cancellation procedures immediately, without the student’s consent, as part of the disciplinary sanction. Grounds for such action include (but are not limited to) involvement in illegal activities, behaviour bringing the University into disrepute, harassment or safety threats, or credible indications that the student may abscond or misuse the visa. The University may act on “any hint or apprehension” of illegal or harmful activities by cancelling the visa to protect the community. In such cases, the student will be notified of the visa cancellation and must depart the country within 15 days of cancellation. No refund of tuition or fees will be provided in this scenario, and the student remains liable for any unpaid balances. If a student does not comply with an immediate departure after disciplinary visa cancellation, the University may involve authorities and will levy legal charges (minimum AED 15,000) to the student or their guarantor for any legal costs incurred.

Generally, the University’s policy is not to cancel an active student’s visa mid-term except for the reasons above or if the student requests cancellation. The University will not normally cancel a student’s visa before the end of the visa’s validity if the student remains enrolled and in good standing; however, no visa will be allowed to run beyond the student’s enrollment status. If a student’s studies end (due to completion or any form of withdrawal), the visa must either be renewed for further study or cancelled – it cannot remain active independently of enrollment.

6.6  Absconding and Overstay Penalties:

If a student ceases attendance or leaves the University without completing the proper withdrawal and visa cancellation process, the student may be deemed to have absconded. In such cases, the University may have to report the student as an absconder to UAE immigration to release its sponsorship responsibility. If an absconding case is filed, a penal charge of AED 7,000 will be levied on the student, and this must be paid (along with any other outstanding dues) before the absconding notice can be lifted or the visa cancelled. Additionally, absconding can result in serious immigration consequences for the student, including fines, a ban on re-entering the UAE and other GCC countries, and potential legal action or deportation by authorities.

Overstaying a visa (remaining in the UAE after visa expiry or cancellation without legal status) is also an offense. Overstay fines accrue daily as per UAE law. The student (and/or their parent/guardian, if under sponsorship guarantee) is fully responsible for any overstay fines or penalties. The University is not responsible for students who stay beyond their visa period; however, if the University incurs any costs due to a student’s overstay (for example, if the University pays a fine on the student’s behalf to facilitate visa cancellation), the student must reimburse those costs in full. Moreover, if a student does not finalize their visa cancellation and exit the country after studies, the University may withhold the student’s academic documents (including transcripts, certificates etc.) until proof of exit and payment of any fines is provided, per the Student Declaration.

6.7  Student Visa Security Deposit:

In some cases, the University may require a visa deposit from the student as security. If a student is asked to provide a Student Visa Deposit (e.g. USD $900 or AED 3,300 as indicated in the offer letter or admission documents), the terms of that deposit will be explained in a deposit agreement. Typically, there are two categories:

• Living Expenses Disbursement: If the student signs a letter indicating the deposit is to be used for living expenses, the deposited amount may be disbursed back to the student in monthly installments to cover stipulated living costs, over the duration mentioned in the In this scenario, the deposit is gradually returned to the student as a form of allowance and would not be refunded at the end, since it would have been paid out during studies.
• Security Deposit: If no disbursement agreement is signed, the visa deposit serves as a security amount held by the University for the tenure of the student’s studies or visa sponsorship. This deposit is refundable after the student has completed their program and their student visa is properly cancelled, subject to deductions for any outstanding fees or charges. The deposit (or remaining balance thereof) will be processed for refund within 60 working days after the finance department finalizes the student’s account and confirms that the student has left the country or obtained a different visa.

During the period of study, the University reserves the right to apply the visa deposit towards any unpaid obligations of the student. For example, if the student fails to pay tuition, accommodation, late fees, or any penalties, the University may deduct those amounts from the deposit. If the deposit is used in full to cover debts and a balance is still owed, the student must clear the remaining dues before departure. Conversely, if the student violates visa terms and incurs absconding fines or other penalties, the University may also apply the deposit to such costs. A visa deposit will not be refunded until:

• the student’s visa is cancelled and the student has provided proof of leaving the UAE, and
• all debts and fines are

The student cannot claim an early refund of the deposit while still enrolled or if any amount is pending on their account.

6.8  Additional Visa-Related Rules:

Once a student visa is issued under the University’s sponsorship, the student is expected to remain enrolled at the University for the duration of that visa. The student visa cannot be transferred to another University without cancellation; if a student wishes to join another UAE University, they must cancel the current visa (through the University) and have the new University apply for a fresh visa. Students are not permitted to hold multiple visas; any work visa or residency that conflicts with the student visa must be resolved. The student visa is solely for study with the University and must be cancelled if the student defers or interrupts studies (even temporarily beyond any grace period of approved leave).

If a student’s visa expires and is not renewed (and the student is still in UAE), it does not automatically cancel. The student must work with the University to formally cancel the expired visa and pay the applicable cancellation fee even if the visa expired naturally. If a student fails to do so and remains in country, overstay fines will apply as mentioned.

Finally, if a student’s visa is cancelled and they do not change status (i.e., obtain another visa or exit the country) within the allowable time, any penalties or fines arising are the student’s responsibility. The University will also levy an additional penalty of AED 5,000 on a student who fails to change status after visa cancellation, due to the administrative burden and potential legal implications for the University as a sponsor.

7.  Internship, Employment, and External Work

7.1  No Guarantee of Employment:

The primary purpose of a student’s enrollment at the University is education and the attainment of an academic qualification. The University (and Royal Roads University) makes no guarantee or promise of employment during or after the program. While the University may provide career services, networking opportunities, or internship leads through its Academic Synergy (Career Services/Placement) Department, any internship or job opportunity is subject to the hiring entity’s decision and the student’s own qualifications. The University does not assure or guarantee that any student will secure a paid or unpaid internship, part-time job, or full-time job as a result of enrolling in the program. Students should not enroll with the expectation of using the student visa primarily for employment purposes; a student visa is intended for study, not for work.

7.2  Internship and Part-Time Work Regulations:

Students wishing to engage in internships, training, or part-time work (including paid or unpaid internships) while on a student visa must comply with UAE labor and immigration laws. Generally, student visa holders are not allowed to work in the UAE without authorization. However, there are legal pathways for students to obtain part-time work permits or internship permits through the relevant UAE ministry. It is the student’s responsibility to obtain a proper work permit if they intend to work or intern off-campus. The University requires that any student who seeks employment or an internship (including practicums required by the program) must obtain a No Objection Certificate (NOC) from the University prior to applying for a work permit. The NOC is a letter stating the University has no objection to the student taking up the specific opportunity; it does not by itself grant permission to work. The student must then apply to the appropriate government authority for a part- time work permit or internship permit, as per the UAE Ministry of Human Resources guidelines.

Working without a proper permit is illegal and can lead to serious consequences including fines, deportation, and cancellation of visa. If a student undertakes any employment or internship without obtaining the required governmental permit, it may be construed as illegal work. In such cases, the University reserves the right to cancel the student’s visa sponsorship and/or take disciplinary action. The University is not responsible for any legal violations committed by a student in this regard. The student agrees to hold the University harmless from any liability arising from unauthorized work; any legal penalties or immigration issues are the student’s responsibility.

7.3  Work NOC and Limitations:

The University will issue a Work NOC or Internship NOC upon verifying the student’s good standing and the details of the employment or training opportunity. Obtaining an NOC from the University is mandatory before a student can begin the process of legally working; however, the NOC alone is not permission to work. The student must follow through with the government’s process to get a work permit. There may be administrative fees for issuing certain NOCs (for example, an NOC for work experience letter may incur a fee as listed in the Schedule of Charges). The student should allow sufficient time for these procedures and must not commence any work until full approval is granted.

7.4  Internship Placement Support:

The University’s career services may assist students by providing information on internship openings or hosting career fairs. Any such services are offered as support and do not constitute an obligation or guarantee. Students are ultimately responsible for securing their own internship or job and must meet any employer requirements. The University will also not intervene or assume responsibility for the employment relationship; any internship or job is strictly between the student and the employer. The University’s role is limited to academic oversight if the internship is for credit, and administrative facilitation (NOCs, etc.) as described.

7.5  Post-Graduation Employment:

After completion of the program, a student’s UAE student visa will be cancelled (unless they immediately enroll in another program). If a graduate wishes to remain in the UAE to seek employment, they must transition to an appropriate visa (e.g., a tourist visa or an employment visa sponsored by an employer). Royal Roads University and the University do not sponsor post-study work visas in the UAE. The career services department can provide general advice on job search strategies, but it is the individual’s responsibility to secure employment and legal work authorization after graduation.

8. Fees, Payments, and Refund Policy

8.1 Tuition and Ancillary Fees:

The student is responsible for paying all tuition fees and required ancillary fees for their program of study. Tuition fees are charged on an academic-year or program basis (as outlined in the offer letter or fee schedule) rather than per course or per credit. The Student is not entitled to pay only for portions of the program they attend; enrollment in a program commits the student to the full tuition for that academic period or year. Students cannot demand to pay tuition in proportion to the number of classes attended or credits earned. Ancillary fees (such as student services fees, library fees, lab fees, or others) support non-academic services and are charged in addition to tuition as applicable.

A non-refundable application fee is required for processing the initial application. Application fees are not refundable under any circumstances once an application is processed, except in rare cases such as if the program intake is cancelled or significantly changed before the student begins (in which case an applicant who chooses not to attend may request an application fee refund). The tuition deposit (see Section 1.4) paid upon accepting an offer is non-refundable and will be applied toward the student’s tuition for the first term. The deposit secures the student’s seat and is forfeited if the student withdraws (except under specific conditions in 8.4 below).

8.2 Payment Schedules:

The Admission Confirmation Letter or invoice will detail the amounts and due dates for tuition and fees. Students are expected to pay all fees by the specified due dates. Typically, the full first-year tuition (minus any deposit paid) is due before the program start or at enrollment, unless a formal installment plan has been approved. If an installment plan is granted (at the University’s discretion), the schedule of payments must be strictly followed. Failure to pay tuition or fees on time may result in suspension from the program and/or administrative withdrawal (cancellation of admission). The University also reserves the right to withhold services for non-payment, including withholding grade reports, transcripts, or access to classes and online systems, until outstanding amounts are paid. Persistent non-payment may lead to termination of enrollment and initiation of debt recovery procedures.

If a student’s payments are in default, the University may place an academic hold on the student’s record, meaning the student cannot register for further courses, receive official documents, or, if applicable, the student’s visa renewal will not be processed (see Section 6.3) until the account is brought current. Ultimately, the student must clear all outstanding tuition and fees to be eligible to graduate and receive their certificate or degree.

8.3  Methods of Payment and Currency:

The University accepts payments via bank transfer, credit/debit card, or other methods as communicated. All tuition and fees are denominated in United States Dollars (USD) or UAE Dirhams (AED). If fees are quoted in another currency for communication convenience, the amount due will be the USD (or AED equivalent) as per the official exchange rate on the date of invoicing or payment confirmation. Students paying in a foreign currency must ensure that the exact equivalent amount in USD/AED is received by the University after any bank charges or exchange fees. Any shortfall due to bank fees or exchange rate differences will be considered an outstanding balance for the student to settle.

Students are advised to confirm exchange rates with the University’s finance office if paying in a non- standard currency; the conversion rate provided by the University will be final and non-negotiable. The University is not responsible for losses due to exchange rate fluctuations; the risk of currency exchange is borne by the student. All bank remittance charges, or credit card processing fees must be covered by the payer – the University should receive the net amount billed. If any such charges are deducted from the payment, the equivalent amount will remain due from the student.

8.4 Refunds of Tuition and Fees (Withdrawal Policy):

Our refund policy is designed to be fair while recognizing the costs incurred in planning for a student’s enrollment. The following outlines the circumstances under which tuition or fees may be refunded:

• Withdrawal Before Program/Course Start: If a student chooses to withdraw from the program before the start of classes, they must notify the University in writing (by completing the required withdrawal form). In such cases, the student is eligible for a refund of tuition fee paid minus actual non-refundable deposit paid (or USD 4,500 whichever is higher), and minus any non-refundable ancillary fees (e.g. application fee, visa processing fee if already used). If the tuition fee paid by the student is not up to USD 4,500 then the student must pay the difference upon withdrawal For example, if tuition fee for a year was paid in advance and the student withdraws before Day 1 of the first term, that tuition fee will be refunded in full (minus the initial non-refundable deposit or USD 4,500 whichever is higher will not be refunded). In other words, Student’s liability to the University towards tuition fee remains capped at USD 4,500 in addition to other non-refundable ancillary fees.
• Withdrawal After Program Start: If a student withdraws after starting classes but before completing the course/program, the amount of refund (if any) depends on the timing of University’s standard refund schedule for credit courses is applied:
  • If the withdrawal occurs within the first two weeks of the first term, the student is eligible for a refund of tuition fee paid minus the non-refundable deposit (or USD 4,500 whichever is higher) and minus any non-refundable ancillary fees (e.g. application fee, visa processing fee if already used). If the tuition fee paid by the student is not up to USD 4,500 then the student must pay the difference upon withdrawal In other words, Student’s liability to the University towards tuition fee remains capped at USD 4,500 in addition to other non-refundable ancillary fees.
  • If more than two weeks of the program days have passed, no refund is given for that program and the total tuition fee becomes non-refundable. In other words, the Student is liable to pay the total tuition fee for the first year in addition to other non-refundable ancillary
• Program Withdrawal Course Drop: A student who withdraws entirely from the program is governed by the above schedule. If a student drops an individual course but remains in the program (where program structure allows such an option), then there is no refund. The student must officially notify the Registrar’s Office of the withdrawal/drop for it to be effective. Simply ceasing to attend does not constitute an official withdrawal.
• Visa-Related Refund (Denial of Visa): If an international student’s Student Residence visa is denied by the immigration authorities before the program start, the student is eligible for a full refund of tuition and fees paid (including the tuition deposit) provided that the denial was not due to the student’s misrepresentation or fraud. In line with University policy, if a study permit or visa is refused and the proper documentation of refusal is provided, the tuition deposit will be refunded in (If the visa was denied due to false information supplied by the student, no refund will be given on the deposit or any fees.)
• Visa Delays or Failure after Arrival: If Student Residence Visa is not issued by immigration due to failed medical test in UAE or any other reasons, the student will have to move out of the country as per immigration rules. In such a case, the student will be eligible for a refund of any tuition fees paid for which educational services will not be received (e.g., future term tuition), since the student cannot continue studies. However, used portions of tuition (for time enrolled), the visa fees, and any administrative charges already incurred are not refundable. The student must bear all personal travel costs for returning home, and any overstay fines as applicable.

• Program Cancellation by University: If the University or University cancels a program or intake that a student has enrolled and paid for (and the student does not transfer to an alternative program), all tuition fees paid will be refunded in full, including the tuition
• Exceptional Circumstances: If a student withdraws due to severe extenuating circumstances (such as a serious medical condition or family emergency), they may apply for special consideration. While direct cash refunds for extenuating circumstances are not guaranteed beyond the standard policy, the University may, at its discretion, offer a non- refundable credit for unused tuition that can be applied to a future enrollment (within a specified time frame). To request this, the student must complete an “Application for a Non- Refundable Credit Due to Extenuating Circumstances” and provide supporting documentation. Each case is reviewed on its merits by the University, and decisions are communicated via This credit is not a refund; it is a one-time allowance to re-use the funds for future study, and typically no cash is returned.

No refund will be issued for application fees, administrative fees, housing or insurance fees, and any ancillary fees after the first two weeks of a term. In general, all ancillary fees are non-refundable.

8.5  Refund Process:

Students who are eligible for a refund must complete any required Withdrawal/Refund form and submit it to Student Accounts. Approved refunds are processed within approximately four (4) weeks of the official withdrawal/cancellation date or the determination of eligibility. Refunds will be returned via the original payment method to the original payer (in compliance with anti-money laundering regulations). For example, if a payment was made by a parent via bank transfer, the refund will be issued to that same bank account. Overpayments or excess funds on a student’s account may, at the University’s discretion, be held as credit toward future charges rather than automatically refunded (especially if the overpayment is small or if the student has upcoming terms). Students should not deliberately overpay fees with the expectation of immediate cash refund, as The University reserves the right to treat such overpayments as future credits or to investigate the source of funds.

If a student believes a refund decision or calculation is in error, they may appeal in writing to Student Affairs within 30 days, providing any supporting details. The University will review the appeal and inform the student of the final decision.

8.6  No Refund in Cases of Misconduct or Policy Violation:

Notwithstanding the above refund policies, students who are expelled or suspended for misconduct, or who have their studies or visa terminated due to violation of these Terms and Conditions, are not entitled to any refund of tuition, deposit, or fees for the academic year in which the termination occurred. Additionally, a student who unofficially ceases studies without following the withdrawal procedures (i.e., absconds) forfeits any right to refund – the date of official notification (or administrative determination) will be used in calculating any refund, and if none is provided until after significant time has elapsed, it is likely no refund will remain as per the schedule. If a student’s visa is cancelled due to their own misconduct or request, the visa fees and related charges remain non- refundable.

8.7  Financial Holds and Debts:

If a student withdraws (or is withdrawn) owing money to the University (for example, unpaid installments, late fees, library fines, etc.), they remain liable for those amounts. Any pending refund that the student might otherwise receive can be offset against such debts. The University may engage in collection efforts for unpaid debts, which can include legal action. In the event legal action is taken to recover fees, the student (and/or their financial guarantor) will be responsible for all associated costs, including an administrative litigation charge of AED 15,000 and any court fees or attorney fees incurred. These costs will be added to the outstanding balance. The student’s academic records will be withheld until the debt is cleared.

8.8  Late Payment and Penalties:

Timely payment is essential. If tuition or any fee is not paid by the due date, a late payment fee will be applied. The standard penalty is AED 200 for the first week (or part thereof) that the payment is overdue, and AED 50 for each additional week of delay. These late fees will accrue until the overdue amount is fully paid. The student acknowledges that late fees are a legitimate estimate of the administrative burden of managing overdue accounts and agrees to pay them without contest. Late payment fees are charged on the outstanding amount and are in addition to the principal due. Repeated failure to pay on time may result in the revocation of any installment plan privileges, meaning the full remaining balance becomes immediately due.

If a student provides payment via cheque and the cheque is returned dishonored (bounced) by the bank, a fixed penalty of AED 5,000 will be charged to the student’s account. The original amount of the cheque becomes due immediately as well. The student must then clear the payment by means other than personal cheque. Bounced cheque incidents may also lead the University to require all future payments by the student to be in secure forms (e.g., cash, bank draft, online transfer) rather than personal cheques.

8.9 Withholding of Services:

Until all outstanding tuition and fees are paid, the University may:

• Withhold the Student’s transcripts, grade reports, and academic certificates.
• Deny the Student access to further classes/exams (which could result in incomplete grades).
• Decline to release the Student’s Emirates ID card or other personal documents that the University may hold on
• Suspend the Student’s University IT account or other
• Decline any requests for letters, recommendations, or verifications (including No Objection Certificates for work, ) until the account is settled.
• Ultimately, if non-payment persists, terminate the Student’s enrollment and initiate visa cancellation without further

The Student will be responsible for any consequences of such actions on their academic progress. The University shall not be liable for any delays in graduation or certification that result from the enforcement of these financial policies.

8.10 Additional Charges and Fines:

A schedule of common administrative charges and penalties is provided in Section 11 below. Students are responsible for knowing that certain services (e.g., replacement of lost student ID, special letters, etc.) carry additional fees. All such charges must be paid promptly when incurred; they are considered part of the student’s financial obligation.

G.  Student Accommodation (Housing)

(This section applies to students who opt to stay in accommodation provided or arranged by the University.)

G.1 Accommodation Agreement:

Students residing in campus housing or housing facilitated by the University are required to sign a separate Student Accommodation Agreement or abide by the Student Accommodation Policy, which outlines specific terms of occupancy. By choosing to live in such accommodation, the student agrees to all terms and conditions of residence, including payment schedules, code of conduct in housing, and check-in/check-out procedures.

G.2 Accommodation Fees:

Housing fees (and any associated meal plans or utilities, if applicable) must be paid according to the due dates specified in the accommodation contract. If housing fees are billed per semester or month, the student must ensure timely payment to maintain their right to reside in the facility. Non-payment of accommodation charges is a serious violation. If a student fails to pay accommodation fees by the due date, the University (or the housing provider) may require the student to vacate the premises. The University reserves the right to evict a student from student accommodation for non-payment, with appropriate notice as per the housing agreement. If a student does not comply with a vacate notice due to non-payment, their continued stay will be considered trespassing or illegal occupancy, and the University may involve housing security or local authorities to remove the student and their belongings from the premises. Any costs associated with forcible eviction or damage during removal will be charged to the student.

G.3 Fines and Disciplinary Action in Housing:

The Accommodation Policy will detail expectations for behaviour in student housing (e.g., noise rules, guest policies, prohibited items, curfews if any, etc.). Violation of housing rules can result in fines or disciplinary measures, including expulsion from housing or even expulsion from the University for severe cases. For instance, housing is generally segregated by gender in accordance with cultural norms and legal requirements; students must observe gender-segregation rules at all times in student accommodation. Violation of this rule (e.g., an unauthorized person of the opposite gender in a restricted area) can result in immediate removal from housing and disciplinary action, including possible expulsion and visa cancellation for serious breaches. The University may impose fines for other housing infractions as specified in the Accommodation Policy. In the event a student is removed from housing for disciplinary reasons, housing fees for the remaining period will not be refunded.

If a student remains in accommodation without authorization (for example, after their housing contract has ended or after being told to leave), the University may charge a penalty of a specified amount per day of unauthorized stay, in addition to taking steps to evict as noted.

G.4 Liability and Property in Housing:

The University is not liable for loss, theft, or damage to a student’s personal belongings in the accommodation (see Section 10 on Personal Property). Students are strongly advised to secure their valuables and obtain personal property insurance. Any damage caused by the student to the accommodation (beyond normal wear and tear) will be billed to the student. The student must abide by all health, safety, and fire regulations in the residence. Cooking appliances, hazardous materials, or any prohibited items found in the student’s room may be confiscated and could result in fines or disciplinary action.

G.5 Move-Out Requirements:

Students must vacate their accommodation at the end of their contracted period (or within 7 days of completing their program, if earlier, unless they have made prior arrangements). They are responsible for leaving the room in a clean and acceptable condition and returning any keys or access cards. The visa cancellation process (for those on student visas) requires that students either renew housing or formally check out – a student who is cancelling their visa or finishing studies must also check out of housing. Failure to vacate on time may result in additional fees and the measures described above. The student also agrees that if they do not remove their personal items upon vacating, the University or housing provider has the right to pack and store or dispose of those belongings at the student’s risk and expense.

10. Liability and Insurance

10.1 Personal Property:

The University does not accept liability for the loss, theft, or damage of any personal property belonging to students, whether on campus, in student accommodation, or in transit. This includes vehicles, laptops, phones, clothing, and any other personal items. Students are responsible for securing their belongings. It is recommended that students insure their personal property to cover potential losses. While the University will take reasonable measures to provide a safe environment, ultimately the student bears the risk of bringing valuables onto campus or housing. The University will not be liable for any damage or loss of belongings due to theft, fire, water, or any other cause.

10.2 Health and Safety Liability:

The University shall not be held liable for any personal injury, illness, or loss of life that a student may suffer on campus or while engaged in University activities, except where such outcome is a direct result of negligence by the University. The University will exercise care and due diligence in its operations; however, by enrolling, the student (and their parent/guardian where applicable) acknowledge and accept that the University’s total liability for any claims is limited to the amount of tuition fees paid for the current academic year. Students are required to notify the University of any special medical conditions, allergies, or needs that might require emergency attention. In the absence of such notice, the University will proceed with standard care in emergencies. The student (or their guardian) agrees that campus staff may administer basic first aid or over-the-counter remedies in case of minor injuries or illnesses, and the University may seek further medical treatment (by calling ambulance or hospital services) if deemed necessary. Any costs arising from such medical actions are the student’s responsibility.

The University is not liable for any consequential damages or indirect losses (for example, loss of expected earnings due to a delay in graduation, etc.). Moreover, certain events are beyond the control of the University. Neither the University nor the student shall be liable for failure to fulfill obligations if caused by circumstances beyond their reasonable control (force majeure), including natural disasters, pandemics, war, riots, government actions, or utility failures. In such events, the University will make efforts to continue the program through alternate means or venues (as described earlier for force majeure), and students will be expected to continue their studies accordingly.

10.3 COVID-1G and Communicable Illness Waiver:

The student understands that despite all precautions, the risk of infectious diseases (such as COVID- 19 or similar) cannot be entirely eliminated. The University may implement health and safety protocols in line with local regulations (such as mask mandates, temperature checks, or vaccination requirements) which students must follow. The University confirms that it has taken steps to sanitize and maintain clean facilities. By enrolling and attending in-person activities, the student agrees that they will not hold the University or any of its staff liable if the student contracts COVID-19 or any similar illness during their studies. The student agrees to adhere to all public health guidelines, including quarantining or seeking medical treatment at their own cost if they test positive. The University will assist in coordinating with health authorities as needed, but any medical costs or quarantine accommodation costs will be borne by the student. This waiver does not affect any rights the student has under law but is intended to make clear the assumption of risk by the student in a pandemic situation.

10.4 Indemnification:

The student (and their guardian, if applicable) agree to indemnify and hold harmless the University and its employees from any claims, liabilities, or expenses (including legal fees) that arise from the student’s own actions or omissions. For example, if the student causes harm to someone or damage to property and a claim is made against the University as a result, the student will indemnify the University. Similarly, if the student violates laws or regulations leading to fines or penalties that the University must pay, the student will reimburse those costs.

11.   Use of Student Likeness (Photo/Video Consent)

11.1   Photography and Recording:

Upon enrollment, the student (and their parent/guardian, for minors) grant the University and its partners (including the BIG Education Group and affiliated entities) permission to photograph, film, or record the student’s image, likeness, and voice during University activities or on campus. This includes individual or group photographs, class or event photos, video recordings of lectures or events, etc. The student’s consent includes permission for the University and its partners to use and publish these photographs or recordings for lawful purposes, such as publicity, advertising, promotional materials, and online content, without additional notice or compensation. The student’s name may be used in connection with the images or recordings, or the media may be used without identifying the student by name.

This consent is understood to be perpetual – meaning the University may continue to use the photos or videos even after the student has graduated or left the University, for the purposes stated. The student also consents to the University using factual information about the student’s achievements (such as awards, academic accomplishments, etc.) in its marketing or communications. For example, the University may publish a news piece stating that a student won a competition, possibly accompanied by the student’s photo. If a student has a concern about this or wishes to opt-out of certain uses, they should notify the Student Services office in writing. The University will consider reasonable requests (such as not using a specific photo in future publications) but generally cannot retract materials already in circulation.

11.2   Limitations:

The University will not use any student images in a way that is defamatory or otherwise unlawful. All images and recordings are used in context of representing the University or student life positively. No images will be sold for profit to third parties (other than use in university promotional materials). If a student participates in a special photo shoot or video project and wishes to revoke consent for a particular image, they may discuss this with the University; however, in most cases the broad consent given at enrollment covers general usage. The University does not seek individual approval for each use of a student’s image once consent is given.

11.3 BIG Education Group:

Students acknowledge that the Ras Al Khaimah campus operates in partnership with Britts Imperial Global (BIG) Education Group, and as such, references to the “University” in publicity may include BIG. Photographs or videos taken may be shared within this group for the same purposes of promotion and record. The student’s consent extends to these partner entities as long as the usage remains related to the student’s academic journey or the University’s promotional activities.

12. Additional Provisions

12.1 Reservation of Rights:

The University reserves certain rights necessary for the efficient administration of its programs:

• The right to alter the content, schedule, and/or delivery method of any course or program as needed for academic or logistical (Significant changes will be communicated in advance.)
• The right to modify any published information (including fees, policies, and schedules) at any time, with updates posted on official channels (website, student portal). Students are responsible for keeping themselves informed of any changes. Changes will not normally apply retroactively to agreements already in effect, unless required by law or beneficial to
• The right to adjust payment methods or requirements if deemed necessary (for example, requiring electronic payment instead of cash, or altering installment arrangements). Students will be given notice of any changes in payment

12.2 Force Majeure:

As noted in section 10.2, if events outside the control of the parties (force majeure events such as natural disasters, government orders, pandemics, etc.) occur, the University may suspend or modify its operations temporarily. Students will be notified as soon as practicable, and alternative arrangements (such as online classes or rescheduled terms) will be offered. Neither party shall be liable for delays or failures in performing their obligations (except payment obligations) due to such events. If the disruption is prolonged, the University will consider appropriate remedies, which may include deferrals as it deems reasonable.

12.3 Compliance with Local Laws:

Students must comply with all laws of the United Arab Emirates and the emirate of Ras Al Khaimah while enrolled. The University has no tolerance for involvement in unlawful activities. If a student is found engaging in any illegal act (whether on campus or off campus), the University may take disciplinary action including expulsion, and will cooperate with law enforcement as required. The student understands that they are solely responsible for the consequences of any legal infractions.

12.4 No Waiver:

Failure by the University to enforce any part of these Terms and Conditions in any instance shall not constitute a waiver of its right to enforce that part or any other part in the future. The rights and remedies of the University herein are cumulative and not exclusive of any rights or remedies provided by law.

12.5 Severability:

If any provision of these Terms and Conditions is determined by a court or competent authority to be illegal or unenforceable, the remaining provisions shall continue in full effect. The invalid provision will be deemed modified to the minimum extent necessary to make it valid, or if that’s not possible, it will be severed, and the rest of the agreement shall remain valid.

12.6 Governing Law and Jurisdiction:

These Terms and Conditions are governed by the laws of the United Arab Emirates as applicable in the Emirate of Ras Al Khaimah. Both the University and the student agree to submit to the jurisdiction of the courts of Ras Al Khaimah, UAE for the resolution of any disputes that are not resolved through mutual agreement. (Note: For academic matters or appeals, internal University processes must be exhausted before seeking external remedies.)

12.7   Student Organizations and Activities:

The University encourages student engagement in extracurricular activities and the formation of student-led organizations. Students at the Ras Al Khaimah Campus have the right to form clubs, societies, or interest groups, which can enhance their university experience. Any student organization must be formally recognized by the University in order to operate on campus or use University facilities. Recognition is granted at the University’s sole discretion and requires the organization to be democratically formed and operated for the benefit of students. Recognized student organizations must abide by University policies and may not engage in activities that violate laws or University standards. They must be open to all students without unlawful discrimination, that is, they must not discriminate on any prohibited grounds as per the UAE and B.C. (Canada) Human Rights Code.

Independent student societies (such as a Student Association) are separate legal entities from the University, but once recognized, they may use the University’s name and may be granted certain privileges, like access to campus space or the ability to organize events. Students acknowledge that any student government or association operates under its own constitution, and the University’s role is to provide reasonable support and oversight as needed. Fraternities or sororities (social Greek- letter organizations) are not recognized by Royal Roads University, and students may not use the University’s name or resources to establish such groups. All student-led groups must conduct their activities lawfully and in alignment with the educational mission of the University.

12.8   Complaints and Grievances:

The University is committed to addressing student concerns fairly. If a student has a complaint regarding any aspect of their experience (academic or non-academic), they should follow the grievance procedures outlined by the University. Typically, academic issues should first be addressed with instructors or program heads, and non-academic issues with the Student Services or campus administration. If not resolved, formal complaints can be submitted in writing to the appropriate office. The University will not retaliate against any student for raising a complaint in good faith.

12.9 Contact Information:

Students can contact the campus administration for any queries. Based on the nature of queries, specific departments such as Admissions (admissions@royalroads.ae), Student Visa Office (studentvisa@royalroads.ae), Student Accounts (finance@royalroads.ae), Student Services (studentaffairs@royalroads.ae) etc., details are provided in the orientation pack, on the website and/or through e-mail communication.

13.   Schedule of Other Charges (Administrative Fees)

The following is a non-exhaustive list of additional charges that a student may incur during their studies, aside from tuition and standard fees. All amounts are in UAE Dirhams (AED). These charges are subject to change, and students will be notified of any updates.

• Re-assessment Fees (per module): USD 150
• No Objection Certificate (NOC) for Work Experience / Internship: AED 50
• Letter from the University for Student NOL card: AED 50
• NOC for Bank Account Opening: AED 100
• Equivalency or Credential Verification Processing: AED 500 (assistance with UAE Ministry of Education degree equivalency, ).
• WES (World Education Services) Documentation Processing: AED 1,000 (for students requesting the University to facilitate sending documents to WES for Canadian/US accreditation).
• Certificate or Transcript Validation (Additional copies or attestation by University): AED 1,000. (Note: Standard official transcripts are usually provided upon graduation; this fee is for special validation or attestation requests beyond the )
• Bonafide Student Letter (Proof of Enrollment letter for embassy, sponsor, etc.): AED 100.
• Returned/Dishonored Cheque Penalty: AED 5,000.
• Litigation Administration Fee (for accounts sent to legal collection): AED 5,000 (in addition to court/lawyer fees which typically amount to AED 15,000 or more depending on case).
• Absconding Case Handling Fee: AED 7,000 (as mentioned in Section 6, if an absconding report is filed, this amount is charged).
• Visa Overstay Fine (University admin): AED 5,000 (Section 6.8, additional penalty for failing to exit after visa cancel, beyond government fines).
• Late Payment Fee: AED 200 (first week late) + AED 50 each additional week (as described in 8).
• ID Card Replacement Fee: (if student ID is lost) AED 50
• Graduation Fee: The University will charge a graduation fee for convocation ceremony participation or regalia, details to be provided when

Please note: Government charges such as visa fees, Emirates ID fees, etc., are set by authorities and are subject to change. The University will update students if such fees change. All the above charges include any applicable VAT/taxes as required.